Mainstreet Computers, Inc.

We have been very satisfied with the service at Mainstreet. Ron helps us a lot and is always patient with us!

Thanks,

Doris D., Watson Glass Comany, Enterprise, AL

"We have been using Glas-Avenue for almost two (2) years now and I sometimes would be soooo lost without their gentle guidance! Mainstreet is extremely blessed to have such caring and dedicated workers that get the job done! Treat them right & they will do the job well...you must be doing something right. Take Care of your employees & they will take care of you!"

Marshland Glass (formerly Boatwright Glass LLC) - DBA - GlassDoctor of Beaufort County Ridgeland, SC

"We have had the opportunity to speak with your receptionists on numerous occasions. They are always so pleasant, courteous, helpful and wonderful to deal with!

I don’t think they ever have a bad day!

Thank you!"

Ace Glass Company Inc

"We have always had great and timely responses from the Mainstreet Support Team!

It seems like someone is always available when I call and we appreciate that about your company!"

Glass America - Colorado Springs, CO

"Prior to selling glass and using Glas-Avenue software … I did not have any training in accounting, inventory, etc. Due to this I was at a disadvantage on the learning curve.

Mainstreet’s “customer service” cannot be beat! Everyone is so kind and they always try to meet my needs (and there are many)!

I would recommend this system to anyone needing a glass program!"

A New View Auto And Glass

"The Glas-Avenue software is very good!

The support team is never too busy to answer the phone and help me with an issue."

Century Glass - Michigan

"We are proud Glas-Avenue software users!

The support techs are very helpful!"

Guaranty Glass

"The software program that Mainstreet offers (Glas-Avenue) is fantastic!

We are always learning something new...it is very enlightening!

I only have nice things to say about the Mainstreet support techs. They are so friendly and helpful!

We also love receiving the e-mail newsletter that provides interesting and knowledgeable information.

WE LOVE MAINSTREET!"

Southern Glass

"We have been with Mainstreet for many years and overall are satisfied.

We love your customer service...this is what keeps us with you guys!"

Beaufort Glass Co., Inc.

"Mainstreet has the best customer service!

I have dealt with a lot of people in customer service, but Mainstreet excels!

Your support techs are very warm, friendly and go that extra mile.

You are very lucky to have the staff that you do working for you!"

Glass Doctor

"Mainstreet’s Glas-Avenue software is wonderful!

You have amazing employees that support your product with great expertise.

I have never called and not had my question(s) answered!

Thank you!"

Glass Doctor - Opelousas, LA

"First things first...we love being greeted by your receptionists when we call! They have great personalities!

We are frequent callers and the Mainstreet staff is so tolerant of our stupidity about computers.

We are still not utilizing all the capabilities of your software, but we are learning to with your assistance.

The patience of your support techs is amazing! It has been this way since the beginning (when we heavily relied on you) and continues to this day! There are times, it seems, you have to do to the kindergarten level, but your patience never wavers!

Sometimes I call with the same problem and they treat me as if it is my first time calling.

Mainstreet’s “customer service” is above standard!

Congratulations on having a superior team."

Glass Doctor - Lycoming County

"Though Mainstreet’s software is not perfect … we are so impressed with your support techs. They are always so courteous AND … always follow through!

The receptionists are very professional, helpful and polite."

Glass Doctor - Vancouver

"Mainstreet’s Support Team is the best!

After accidently deleting a full three months of information from our Mainstreet program, I called Mainstreet in a panic. The support tech assured me that we would be able to retrieve the lost data and promised at that time to do whatever he could to help me get through this catastrophe for my business! He has definitely been a man of his word.

Not only did he take control of the situation, he literally took control of our computer!

Demonstrating his knowledge of the Mainstreet program, he gave us excellent support in site navigation, data analysis and site submission.

In fact, he stayed on the phone with us past business hours just to make sure we finished that session completely. WOW … was I surprised! I never thought he would show that much dedication to a client, but he did. He knew his stuff so well I know, in just that one session, he saved me at least 20 hours of my own time.

NOW...it did not end there. The specific support tech has continued to help me in piecing back the missing information. When I call Mainstreet for additional help, you not only answer your phones, but this individual is my “Johnny-on-the-spot” ready to again counsel me over the phone. He has been friendly and patient in working through this difficult process and has remained professional and dependable.

His exemplary handling of our account has reinforced my belief in the Mainstreet organization and their commitment to excellence.

Mainstreet has first class employees that are simply great people to work with!

I would definitely rate Mainstreet and its support team as “outstanding”. "

Nacogdoches Auto Glass - Nacogdoches

"Though we typically do not have any problems with the Glas-Avenue software...if we do...someone is always available to assist me and help me solve any issues."

Glass Doctor - Columbia, TN

"We love Mainstreet’s Glas-Avenue software, but...we love the support techs even more!

When we arrived at the office one morning, we were shocked to find our computer system had shut down.

Even more disturbing was the fact that our server had suffered a hard drive crash. We were told that the data "might" not be recoverable.

We bought a new server and called Mainstreet. The support tech offered to help us get our new server set up and to help us get back whatever data that he could.

Once the server was set up he began to try and get us back up and running.

We discovered that through his forethought he had set up the server to back up to one of the workstations. THIS WAS GREAT as all our data was still there and we were up and running in no time. "

Alabama Glastek - Alabama

Thanks Jeff, You are always patient with us and I appreciate how sweet you handle our annoying questions! I know when I call I always get the help we need immediately!

Carren R. - Glass Doctor

"Michael C. has been an enormous help to us here at GlassTech. There has yet to be a time where Michael was not able to solve our software issues as well as a few hardware glitches. Michael not only has complete knowledge of your product, he also communicates the resolutions in a simple, straight forward manner. I have been amazed at both his skill and patience with what I consider and extremely frustrating aspect of the business world "the computer system". All of your employees have been a pleasure to work with, but no other employee on the Technical Support team possess the skills and knowledge that Michael C. has. I am confident that Michael is already a valued employee of yours, but I thought you would enjoy hearing how fond and appreciative we are of him."

Lisa M. - GlassTech Specialist, Inc.

"Just wanted to let you know I really enjoy your software and have been very pleased with the customer service and your tech support guys are excellent!!! Keep up the good work."

Tyler - Cold Springs Shower Doors

"I just want to let you know what a great job your company has done for our business. Through the years there have been several occasions where we have had issues arise and you are always quick to get them fixed.

I also have enjoyed the personal relationships that have been built with our employees and your staff. You are easy to get to know and great to work with."

Glass Doctor - Niceville, FL

"We love the Glas-Avenue software!

There are so many variables with this software that I just don’t remember or know it all.

Every time I call Mainstreet for help the technicians are always very helpful and pleasant. A support tech always guides me through the process so I will have an easier time remembering the steps the next time I come across that procedure. This is much better for me than if they just did it for me.

I appreciate the quick response with the call backs!

I would definitely rate Mainstreet’s customer service a 12 on a scale of 1-10.

Thanks again for being there when I have needed you."

Glass Doctor - Fairfax, VA